Question 1

Shipping With Care

Accepted Answer

We understand the importance of your artwork arriving in perfect condition. All prints will be securely packaged in a rigid mailer or rolled in a sturdy mailing tube. Each order is printed on demand to ensure optimal quality.

Question 2

Shipping within Australia

Accepted Answer

Greeting card sets are typically shipped from my art studio in Port Macquarie. I aim to post orders within 24-48 hours, and you can expect to receive your order within 5-7 days. 
 
No artwork will be for sale framed or mounted. For all paper prints, they are printed on demand and shipped directly from my print lab in New South Wales, Australia. Your order will be printed and shipped within 7 days, and delivery time can range from 5-14 days depending on the print lab's workload. 
 
If you have a specific deadline for your made-to-order print, please reach out to me, and I will make every effort to ensure it reaches you on time.

Question 3

International Shipping

Accepted Answer

Please anticipate an additional 1-2 weeks for the arrival of your order. If you do not see your country listed as a shipping option, please contact me here, and I will gladly add your location to my shipping rates.

Question 4

Mailing Method

Accepted Answer

Greeting cards, calendars and smaller paper prints are shipped using Australia Post for reliable delivery. 
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To provide convenience, courier-shipped items are typically sent with the 'Authority to leave' option. This allows the delivery person to leave your parcel in a safe location if you are not available to receive it personally.

Question 5

Shipping Rates

Accepted Answer

Shipping Rates Within Australia: 
Enjoy a flat rate of $14.95 for shipping via Australia Post, which includes tracking for your convenience. Even better, orders over $120 qualify for free shipping, including canvas and framed prints. Express post in Australia is available at $19.95.
 
Shipping Rates Overseas:
We offer shipping to International Countries as follows:

New Zealand, flat rate of $35.
UK and Europe, flat rate of $48.
US, Canada and Japan, flat rate of $52.
South Africa and Singapore, flat rate of $45.
UAE, flat rate of $60.
 
Please note that shipping costs may increase without notice. We are here to assist you with any inquiries regarding shipping costs to your specific location. Please don't hesitate to contact us for further information.

Question 6

Tracking Your Orders

Accepted Answer

Once a shipping label is attached to your order, I will promptly send you a tracking number via email. You can conveniently track your parcel directly from this email. Please note that occasionally, this email may end up in your spam folder, so kindly check there if you haven't received the tracking information as expected. If your item is being custom printed, rest assured that I will update your order with a tracking number as soon as I receive it from my print lab.